Privacy Policy

We are proud to provide a wealth of information and communicate with people like you, who are concerned about the well-being of military families. You can visit almost all of the pages on this site and access the majority of information anonymously. If you want to take advantage of some of our optional programs accessed through, we will request information that allows us to identify you.

What information do we collect?

When you are interacting with us online (ordering, donating, registering, subscribing to a newsletter, taking a survey, filling out an application, using our mobile app, interacting on a social media page) you may be asked for personal information such as: your name, email address, mailing address, age, phone number, or military service related information. All of this information helps us better meet the needs of military families, serve our users, and improve our programs. You have choices about how we use this information and you may always browse our site anonymously.

How do we use your information?

The information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our website
  • To improve customer service
  • To process sales, donations, and memberships
  • To process a program application, administer a survey, contest, or promotion
  • To send periodic messages from our Association and/or trusted partners unless you opt out

Do you share information about your donors?

We will not sell, trade or share a donor’s personal information with anyone else, nor send donor mailings on behalf of other organizations unless you, the donor, have given us specific permission to do so. Donors who are also members of our Association will receive information about your membership and your copy of our newsletter sent six times a year. We will also maintain your subscription to any of our other publications or notices you elect to receive.

How do I manage my subscriptions?

You can unsubscribe from receiving email messages from us. Simply follow the unsubscribe instructions at the bottom of any of our emails or send a request to with unsubscribe in the subject line. You may also log in to our website and adjust your preferences and subscription options.

Visitors to our site who apply to participate in a program or award will automatically be opted-in to receive email messages in order to administer the program and send information on future programs, news, and offers. You may opt-out after you receive your confirmation message but we will not be responsible for any undeliverable notifications or updates about possible awards or acceptance.

Do the privacy protections exist in the Association’s Online Community?

It is important to understand that the information you submit in message boards, blogs, chat rooms, and user groups is publicly displayed. People and organizations not related to the National Military Family Association will see your messages and may try to contact you. As a result, you should be careful about the information that you publish online. Because these unrelated parties will also see your “User Name” on any postings that you make in online discussions, you may want to use your first name only, or use an assumed name.

Do we use cookies?

Yes. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile data about site traffic and interactions so we can offer better site experiences in the future.

Online and Offline Policy

This privacy policy applies to information collected through both online and offline platforms.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13+ years old.

National Military Family Association Partnership with USAA

From time to time, we may alert you to benefits, services, or products offered by United Services Automobile Association (USAA). To make these offers available to you, we periodically provide USAA with personal contact information. USAA does not share with us any financial information you might give them. Please refer to the USAA web site,, for their privacy policy.

National Military Family Association Membership through Pentagon Federal Credit Union

When you apply to join the National Military Family Association and Pentagon Federal Credit Union online, your information is contained on a secure web site managed by Pentagon Federal Credit Union. Any financial information you provide for Pentagon Federal Credit Union purposes is not shared with NMFA. Please refer to the Pentagon Federal Credit Union web site,, for their privacy policy

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 7-6-17.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

3601 Eisenhower Avenue, Suite 425
Alexandria, VA 22304

Thanks to Trust Guard and AARP for some of the language used in this policy.


National Military Family Association
3601 Eisenhower Avenue, Suite 425
Alexandria, VA 22304

© 2018 - National Military Family Association | Privacy Policy

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