Service Support Agencies Available for Wounded Service Members and Their Families

Air Force Patient Squadron, Family Liaison Officers, and Air Force Wounded Warrior Programs

The Air Force Patient Squadron Program is for any Airman undergoing medical care or hospitalization for moderate to severe injuries or illness lasting approximately 90 days or more. The Air Force has decided not to create a physical brick and mortar building for these patients, but rather a nontraditional “squadron” that any Air Force military treatment facility (MTF) may establish. The Airman is assigned or attached to the nearest MTF with treatment capability. The assignment can be temporary (TDY) or permanent (PCS). TDY involves medical care not to exceed 90 days and a medical evaluation board (MEB) is not expected. PCS involves medical care lasting more than 90 days and a MEB is more likely. The assigned MTF provides case-management.

The Patient Squadron process does not apply to the Reserve Component. Reserve Component Airmen are hospitalized with approved Line of Duty injury or illness at the nearest MTF, placed on limited duty status while receiving outpatient care, or placed on convalescent leave status and recuperate at home. The sponsoring MTF is responsible for initiating the MEB process for Reserve Component Airmen.

Family Liaison Officers (FLO) are a connection between the Air Force and family members and provides assistance, support, and non-medical services. FLOs stay involved as long as the family wishes.

The Air Force Wounded Warrior (AFW2) program provides non-medical case management for any Airman with a combat or hostile-related injury or illness requiring long-term care and a Medical Evaluation Board or Physical Evaluation Board to determine fitness for duty. Contact the AW2 office via email at afwounded.warrior@randolph.af.mil or call 1-800-581-9437.

Assistance for Air Force Families

Airman and Family Readiness Centers provide resources for the Airman and his/her family. For immediate, 24-hour response, call 877.872.3435 or you can email usafhelp@pentagon.af.mil.  

Army Wounded Warrior Program, Warrior Transition Unit, and Community Based Warrior Transition Unit Programs

The U.S. Army Wounded Warrior Program (AW2) provides the most severely wounded, ill, and injured Soldiers and their families with support and advice during medical treatment, rehabilitation, and transition back into the Army or a civilian community. AW2 cuts through red tape; assists Soldiers and their families in navigating federal, state, and private benefit systems; and links them with selected financial, educational, employment, legal and medical resources. AW2 serves as an advocate and change agent to implement lessons learned to adjust policy and increase the responsiveness and effectiveness of the medical and benefit system. AW2 includes all Soldiers, no matter where they relocate and regardless of their component: active, Reserve or National Guard, who suffered injury or illness after September 10th, 2001 in support of the Global War on Terrorism and received or expected to receive a 30 percent disability rating for one or more injuries rated by the Physical Disability Evaluation System. The AW2 toll free number is: 1.800.237.1336.

A Warrior Transition Unit (WTU) is an Army Brigade, Battalion, or Company, which provides command and administrative support, primary care and case management for Soldiers who are considered not to be severely injured (approximately 29 percent or less disability rating). Soldiers are assigned a Primary Care Manager (Physician), Nurse Case Manager, and a Squad Leader to help the Soldier and his/her family to heal and return to the Army or transition to civilian life.

Those Soldiers identified as Warriors in Transition (WT) have enhanced access to care: 24 hours for urgent care, three working days for routine primary care, seven working days for all initial specialty care, seven days for diagnostic tests, 14 days for medically indicated non-emergent surgeries required to reach optimum medical benefit or fitness for duty status, and initial evaluation screening for WT will be accomplished within one working day upon entry into a WTU.

The Community Based Warrior Transition Unit (CBWTU), formally the Community Based Health Care Organization, provides Command/control and administrative support, and care while the Soldier is recovering at home. The CBWTU’s goals are to speed-up and effectively evaluate, treat, and return to duty; or to transition out of the Army and refer the Soldier and his/her family to the Department of Veterans Affairs’ health care and/or TRICARE for follow-on care and benefits.

Assistance for Army Families

MEDCOM Ombudsman Program
The Ombudsmen function as Soldier-Family Advocates for the U.S. Army Medical Command (MEDCOM) in support of the Army’s Warrior in Transition (WT) Program. They are located at Army MTFs and serve as a liaison between MEDCOM and the Soldier, family members, and the MTF Commander; acting as a communicator, facilitator, and problem solver. The Ombudsmen work closely with the MEDCOM Medical Assistance Group to assist with the resolution of issues that come through the Army Wounded Soldier and Family Hotline.

Soldier Family Assistance Center (SFAC)
SFACs are provided by the Installation Management Command to provide a full spectrum of personnel finance and administrative support and non-medical assistance to wounded, ill and injured Soldiers and their family members. They coordinate with other government and non-government organizations for support services and receive and distribute donated items to deserving Soldiers and family members.

For immediate, 24-hour response for wounded, ill, or injured Soldiers, call 1.800.984.8523 or email wsfsupport@conus.army.mil.  

Navy Safe Harbor and Anchor Programs

The Navy Safe Harbor Program is the Navy’s focal point for non-medical case management for all severely wounded, ill, and injured (SWII) Sailors, Coast Guardsmen, and their families; and on an as needed basis for any high risk non-severely wounded, ill, or injured Sailor and Coast Guardsmen. Safe Harbor provides support and assistance to Sailors and Coast Guardsmen through recovery, rehabilitation, and reintegration; and provides a lifetime of care. Safe Harbor tracks and provides oversight for all severely wounded Sailors and Coast Guardsmen and coordinates with Federal Recovery Coordinators (FRC), various Service wounded, ill, or injured programs, and other organizations. Case managers are assigned to all major Navy MTFs, Brooke Army Medical Center, and VA Polytrauma Centers. Medical issues are managed by the MTF and Navy BUMED.

Safe Harbor is creating the “Anchor Program,” which will pair near-peer reservists with volunteer retirees to mentor wounded, ill, or injured after they have been released from active duty to help connect them back into their community. Eligibility criteria include anyone who was previously enrolled in Safe Harbor and wants to participate. Also, Safe Harbor will identify support services in their community.

Assistance for Navy families
Safe Harbor will provide tailored support to the service member and their family through coordination with Fleet and Family Support Centers.

Safe Harbor can be reached through a 24/7 toll free number at 1.877.746.8563, or through email at safeharbor@navy.mil

Marine Corps Wounded Warrior Regiment, Wounded Warrior Battalion East, and Wounded Warrior Battalion West Programs

Marine Corps Wounded Warrior Regiment (WWR) provides and facilitates assistance to wounded, ill, and injured Marines, Sailors attached to or in support of Marine units, and their family members, throughout the phases of recovery. It is a “single command with a strategic reach.” Marine Corps wounded, ill, or injured program headquarters is the Wounded Warrior Regiment and is located in Quantico, VA. The Battalions are located at Camp Pendleton, CA (West) and Camp Lejeune, NC (East). Wounded, ill, or injured Marines and Sailors are assigned to the closest Battalion to their original duty station. The Marine Corps programs also include the Wounded Warrior Companies, Patient Affairs Team/VA Liaisons, and District Injured Support Cells. The WWR is in the process of implementing a wounded, ill, or injured Case Management Module, establishing Future Operations Cells, coordinating WWR with Family Service Centers, and developing an Individual Recovery Transition Plan for Wounded, Ill, or Injured Marines.

Assistance for Marine families
Marines, Sailors, and/or family members needing assistance can call toll-free: 877.487.6299. For WWR Injured Support at Landstuhl Germany, email injuredsupport@M4L.usmc.mil.

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