DoD/VA Case Management

Case Managers

Wounded service members have their Service-specific case managers assigned to work with them during their recovery period. The job of these individuals is to provide information and assist the service member and family during the recovery period and the Physical Evaluation Board (PEB) and Medical Evaluation Board (MEB) process. These individuals also provide information on Veteran Service Organizations (VSOs).

Federal Recovery Coordinators

Service members considered Very Seriously Ill or Injured and as Category 1 (CAT 1) having a catastrophic injury or illness are assigned Federal Recovery Coordinators (FRC). The FRC will oversee a personal Comprehensive Recovery Plan and work with the recovery team to ensure access to clinical and non-clinical care.

Recovery Care Coordinators

Service members considered to be Seriously Ill or Injured and classified as Category 2 (CAT 2) are assigned Recovery Care Coordinators (RCC). These service members are unlikely to return to duty in less than 180 days and may be medically separated from the military. RCCs are assigned while the Wounded, Ill, or Injured service member is located in a MTF and is still on active duty. They will oversee a personal Comprehensive Recovery Plan and work with the recovery team to ensure access to clinical and non-clinical care.

Department of Veterans Affairs Polytrauma Rehabilitation Centers

The Department of Veterans Affairs (VA) has four Polytrauma Rehabilitation Centers (PRCs) located in Minneapolis, MN; Tampa, FL; Palo Alto, CA; and Richmond, VA. PRCs responsibilities are to provide acute comprehensive inpatient rehabilitation, transitional community re-entry program, ongoing follow-up and care management, and consultation. Each level of the Polytrauma System of Care includes case management. A Nurse Practitioner manages wounded service members’ care at the PRCs and at other levels of care. This Polytrauma Case Manager is the key link for the service member and their family members throughout these multiple systems of care. They monitor treatment plans, apply for appropriate benefits, ensure smooth transition from the Department of Defense (DoD) into the VA health care system, and optimize the use of VA, DoD, and community resources.

Click here for a list of Service Support Agencies available for wounded service members and their families.

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