If your service member is injured or wounded, each Service is responsible for notification of the primary next of kin (PNOK), and has its own specific procedures for ensuring quick and personal notification. Every service member is required to complete DD-Form 93, the Record of Emergency Data, and keep the information up-to-date. The DD-Form 93 identifies the service member’s PNOK and request for notification. The type of injury will determine how PNOK are notified. The PNOK is generally notified within 24 to 48 hours by telephone. If the service member is able to speak, the service member or hospital staff may contact the designed PNOK.
Avoid notification delays. The number one reason causing a delay in notification to families is incorrect contact information on the DD-Form 93. It is IMPERATIVE the service member keeps this information updated. Precious time is wasted when military officials have to track down correct notification phone numbers for family members. Delays are also common when family members, such as a spouse, leave an area without notifying the Rear Detachment or Family Readiness point of contact. If your service member is forward deployed, away on training, or away from your duty station – the number one rule of thumb is to let someone in the unit know you are leaving the area and provide them with a working phone number where you can be reached should an emergency arise.
Navigating Care for your Wounded, Ill, or Injured Service Member
Most often your first point of contact will be your Service specific wounded program. Some service members will be assigned to the program right away. Others may work with a primary care manager and a specialist before receiving a recommendation to move the service member to the wounded program. Many of the answers to specific questions will depend on the service member’s personal circumstances. Service members and their families should become familiar with the resources within their Service:
Army Warrior Transition Command * Phone Number: 703.428.7118
Marine Corps Wounded Warrior Regiment * Phone Number: 1.877.487.6299
Air Force Wounded Warrior Program * Phone Number: 1.800.581.9437
Navy Safe Harbor * Phone Number: 1.855.628.9997
The Safe Harbor program also serves Coast Guardsmen.
We recommend that you access a copy of The Wounded, Ill, and Injured Compensation and Benefits Handbook. It provides service members and their families access to vital information they may need during recovery, rehabilitation, and reintegration. It is also available as an App for tablets and smartphones.