Mental Health Services and Centers
If you have a mental health emergency (like wanting to hurt yourself or someone else), go to the nearest hospital emergency room or call 911.
If you are experiencing a mental health crisis, you can also contact the Veterans Crisis Line or Military Crisis Line. The Veterans/Military Crisis Line connects Service Members, Veterans and their families and friends with qualified, caring responders.
- To speak with a responder by phone, call 800.273.8255 and Press 1.
- To chat online go to the Veterans Crisis Line or Military Crisis Line website and click on “Confidential Chat” in the upper right corner of the page.
- To text with a responder, send a text message to 838255.
These confidential support options are available 24 hours a day, 7 days a week, 365 days a year.
Military Treatment Facilities and the TRICARE Civilian Provider Network
ADSMs and family members do not need a referral to get behavioral health care at a military treatment facility (MTF). ADSMs and family members can just walk in or call the MTF behavioral health clinic directly for an appointment.
If behavioral health care is not available at the MTF, ADSMs must have a referral before receiving behavioral health services from a civilian TRICARE provider.
All other TRICARE beneficiaries, including non- Active Duty Service Members and military family members, can receive behavioral health care with a TRICARE network provider without an initial referral or prior authorization for the first eight sessions. Before seeing a civilian behavioral health provider, it is a good idea to contact the managed care support contractor for your region to make sure your provider is in network.
Chaplains or other spiritual advisors
Chaplains are located on your military installation and may be attached to your service member’s command. You can also use your church’s spiritual advisor.
Military Family Life Consultants (MFLCs)
The Military Family Life Consultant (MFLC) program provides short-term, confidential counseling to service members and their families. MFLCs typically make contact with families during pre- and post-deployment training sessions but may be present at unit social events, local schools, or other venues where military families come together for support.
Services are free and confidential. To locate an MFLC, contact your installation’s family support center: Army Community Service, Navy Fleet and Family Support Center, Airman Family Readiness Center, or Marine Corps Community Services.
Confidential help is available in person, over the phone, through video conferencing and online chats. Military OneSource staff members have experience with the questions and concerns of military life. Additionally, all consultants receive ongoing training on military matters and military life. The program can be especially helpful to service members and their families who live at a distance from installations.
Military OneSource can also refer you to licensed counselors who practice in your local community for up to 12 free sessions per person per issue.
All active duty, National Guard and Reserve members, and their families can use Military OneSource. Separated veterans and their immediate family members can use Military OneSource for six months after separation.
Department of Veterans Affairs
The Department of Veterans Affairs (VA) has individual and group counseling in hospitals and clinics for eligible veterans and their family members. Call the VA at 800.827.1000 or visit their website to learn how to find care.
Veteran Affairs “Vet Centers”
Vet Centers can be found in local communities across the country. All veterans who served in a combat zone, and their family members, are eligible to use VetCenter services. VetCenters provide a broad range of counseling, outreach, and referral services. All services are free of cost and strictly confidential.
To locate a VetCenter near you visit the VA’s VetCenter locator.
You can also call 877.WAR.VETS, the VetCenter’s toll-free phone line. It is an around the clock confidential call center where combat veterans and their families can call to talk about their military experience or any other issue they are facing in their readjustment to civilian life. This benefit is free and confidential.
VA’s Coaching into Care
Coaching Into Care provides a “coaching” service for family and friends of veterans who see that their veteran needs help. Coaching involves helping the caller figure out how to motivate their veteran to seek services. Coaching into Care is free and provided by licensed clinical social workers and psychologists. Visit the Coaching into Care website or call toll-free 888.823.7458 for more information.
Until military families are relieved of the weight of war, we hope you will continue to contribute to their wellbeing.
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