Stateside Nurse Advice Line for the Win!

Nurse Advice Line

It’s the middle of the night and your little one continues to launch projectile vomit. While you clean up the green ooze seeping out of your sweet pea, you wonder what you should do. Is it time to call your kid’s pediatrician? Should you head to urgent care or the emergency room? Is this a job for the ghost busters?

Who Ya Gonna Call?!? – The Nurse Advice Line.

TRICARE beneficiaries have a new option – a 27/4 nurse advice line throughout the U.S.! The toll-free number is 1-800-TRICARE (874-2273). While some folks overseas do have a nurse advice line, most state-side beneficiaries do not. This popular benefit has returned and TRICARE beneficiaries have access to professional nurses (RNs) to help select the most appropriate care. For several years our Association has been at the forefront fighting for the return of the Nurse Advice Line – a great alternative to prevent emergency room visits and to provide medical advice to military families. Registered nurses will answer questions and help with decisions regarding self-care at home or when it is best to see a health care provider.

It gets better. The Nurse Advice Line is available to all TRICARE beneficiaries including Prime, Network Prime, Standard, TRICARE for Life, TRICARE Reserve Select, TRICARE Retired Reserve, TRICARE Young Adult.

I’ve Got TRICARE Prime - What if I NEED an appointment?

For Prime beneficiaries enrolled at a Military Treatment Facility, if the nurse determines an appointment is necessary, the nurse will schedule a same or next day appointment If a same or next day appointment is not available at the MTF, the nurse will identify an urgent care provider in the TRICARE network. The nurse will also contact the Primary Care Manager and alert them that an urgent care referral is needed. Any time a MTF Prime beneficiary calls the nurse advice line, their PCM will receive a report and can follow up with them if needed.

So, when does it start?

The health advice feature of the Nurse Advice Line is now open for business 24/7 – call 1-800-TRICARE (874-2273). The appointment feature is being phased in for Prime enrollees to military hospitals and clinics between April 25 and June 27, 2014. Please check with your MTF for the date the appointment feature will be available at your medical facility.

Posted May 7, 2014

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