TRICARE Walk-in Service Ends April 1
TRICARE Service Centers will end administrative walk-in services in the United States on April 1, 2014. While our Association appreciates that closing TRICARE Service Centers will result in much needed cost savings, we are concerned about the potential impact on military families. Few, if any, commercial health plans offer walk in customer service. However, few commercial health plans serve populations with the unique needs of our highly mobile military population. We are encouraged by the thorough communications plan that TRICARE has shared with us and we plan to request additional details at a Defense Health Agency briefing being held later this month. Please be assured we will keep you updated on the best alternatives for addressing your TRICARE issues. In the meantime, if you have any specific concerns regarding the closing of TRICARE Service Centers, please share them with us on our website, Facebook page, or via email at firstname.lastname@example.org.
TRICARE Service Centers are offices, typically located in military hospitals and clinics, that provide face to face customer service to TRICARE beneficiaries. DHA officials indicate that 50% of the visits to the centers are for in- and out-processing and requests to change primary care managers. The rest involve billing related questions.
Because our overseas areas are unique, walk-in service at TRICARE Service Centers in all overseas areas will continue.
While the 189 facilities will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone.
- Go online, anytime—learn about your online customer service options
- Call toll-free
- North Region: Health Net Federal Services 1.877.874.2273
- South Region: Humana Military 1.800.444.5445
- West Region: UnitedHealthcare Military & Veterans 1.877.988.9378
- Try a TRICARE mobile app
This change does not affect any TRICARE benefits or health care services. With today’s technology, anything you can do at a TRICARE Service Center can be done online or over the phone. The change in walk-in service will save an estimated $250 million over the next five years.
(Sources: http://tricare.mil/Home/ContactUs/TSC.aspx and http://www.defense.gov/News/NewsArticle.aspx?ID=121473)
Until military families are relieved of the weight of war, we hope you will continue to contribute to their wellbeing.
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