Reminder: You Can Now Communicate Online with Your Military Treatment Facility

Military Treatment Facilities (MTFs) now offer online messaging allowing patients to securely communicate with their Primary Care Manager (PCM) and other medical staff. While the online system already offers many benefits, it will soon become even more valuable. The Nurse Advice Line, scheduled to launch this spring, will use the online messaging system to provide follow up communication to patients.

When a patient uses secure messaging, only the patient and his or her health care team have access to messages to ensure confidentiality. Patients can use the online application to: 

  • Request appointments 
  • Request medication renewals 
  • Receive test and lab results 
  • Communicate online with the health care team about non-urgent symptoms 
  • Request a copy of immunization records

The online system allows patients to obtain written advice, accessible anytime, that might otherwise be forgotten or misunderstood if communicated verbally. It will help patients avoid the annoyance of phone trees and/or playing “phone tag.”  The new system will also allow follow up on health care issues without the inconveniences of traffic, parking, or lost days of work. 

The online communication tool, powered by technology provider RelayHealth, is being rolled out across all Services but is being marketed under a variety of names: 

Generally, if you use a search engine (such as Yahoo or Google) with the base medical center name together with RelayHealth, you will find a link to the secure messaging enrollment page.

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