A Not-So-Smooth Move – Now What?
For military families, summer is more than just the time for beach vacations, barbecues and fireworks – it’s also moving season. Traditionally, the majority of Permanent Change of Station (PCS) moves happen during the summer months. Most of the time, military moves go surprisingly smoothly – except when they don’t. Now that summer is winding down, many military families find themselves settling into their new homes and wondering what to do about a move that somehow went wrong. Luckily, there are resources that families can turn to for help.
Military Surface Deployment and Distribution Command (SDDC) is the executive agent for the Department of Defense’s (DoD’s) Personal Property Program. Families still planning their next PCS move can refer to this article for ensuring that the process goes smoothly. For families coping with the aftermath of a move that did not go well, SDDC’s website provides a list of information and resources. Bookmark it, write it down, and make it your friend!
Whether you are still planning your next move or are in the midst of unpacking boxes, it’s good to be knowledgeable about the “rules” covering military moves. US Transportation Command’s guide offers a wealth of information from weight limits to the hours your packers should be at your home. For questions about what can be moved to how, it is a great guide.
Although you can always visit your installation Personal Property Shipping Office (PPPO, TO or PPSO, depending on service branch), many families are now arranging their moves using the online Defense Personal Property System via Move.mil By using the website portal, you can stay informed of where you are in your moving process and have easy access to your Transportation Service Provider (TSP). In most cases, you will want to contact your assigned TSP as your first line of defense with any complications that arise. However, you can also email, phone or submit help tickets directly to SDDC via the Move.mil website portal.
Occasionally, something goes wrong during the moving process that causes a military family to incur extra costs. For example if your packers don’t finish in time and the movers are delayed, you may face extra costs due to your delayed departure, In situations like this, you can file an Inconvenience Claim. This is done through your TSP. Your claim must be reasonable and the costs must be directly related to the newly created hardship, and you must be able to provide receipts to support your claim. If you have trouble with an inconvenience claim through your TSP, you can contact the PPPO or Military Claims Office to assist in the settlement process.
If your problem is related to your Privately Owned Vehicle (POV), you should get in touch with the contractor moving your vehicle.
Earlier this year, DoD awarded the contract for shipping POVs to IAL. The transition process to the new contractor has not gone smoothly and many families are experiencing delays in shipping and receiving their vehicles. SDDC has Contracting Officer’s Representatives (CORs) assigned to vehicle processing centers around the globe working on resolving the issues. If your vehicle has not been delivered and the Required Delivery Date (RDD) has passed, you are entitled to reimbursement for a rental vehicle. The military will cover up to seven days at a rate limited to $30 per day that expires upon the date the POV is delivered. Any car rental required beyond seven days will have to be submitted to IAL. They will review claims for temporary lodging and rental car expenses due to a missed RDD via their website.
After your move, you want to make sure to fill out the Customer Satisfaction Survey. The scores that you provide help determine whether or not the TSP you used continue to ship for DoD families. Good or bad, your feedback matters.
Tell us about your most recent PCS. Did you have problems? Were you able to find a solution?
Until military families are relieved of the weight of war, we hope you will continue to contribute to their wellbeing.
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